Customer Service

At PumpBiz we pride ourselves on how accurately and quickly we can support your needs. This page addresses some subjects, which go beyond selling you a product to one of trying to service your needs.

If you would like to make a change to an existing order please contact us so that we may change your order prior to shipping. Please include your PO# and item /s.

Do you need a status report on your order, other than what you see in MyStockroom? Customer Service can help.

If you need to return any item, warranty, non-warranty or for service, please obtain a Return Material Authorization # (RMA) prior to shipping. We can NOT receive any packages which do NOT have a RMA # clearly marked on the box and the packing slip. For the status of an existing RMA # please check MyStockroom.

Each of our quality manufactures has a different warranty policy. If you would like a copy of a particular warranty policy please let us know. We will be glad to email, fax or send you a copy. Also please see our Terms and Conditions of Sale.

Phone: 847-291-1357
Fax: 847- 589-3935

Ask Charlie

If you have a product specific question:

Ask Charlie

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